Job Type: Full-time, Non-exempt
Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible.
The Risk & Fraud Specialist I supports fraud monitoring, case review, and response activities. This role serves as the primary owner of daily fraud queues, alert reviews, reports, and referrals to identify suspicious activity and escalate cases appropriately. Additionally, this role tracks fraud incidents, documentation, customer impact, recovery status, and trends, preparing clear summaries and case details for management review. As a frontline resource for associates reporting suspected fraud, this position gathers documentation, supports investigation and recovery efforts, and helps strengthen fraud awareness by identifying recurring issues and recommending practical process improvements.
This position also provides valuable support to broader risk and security functions, including physical security administration, access/badge activities, appraisal process tracking, and departmental projects. The ideal candidate is organized, proactive, and comfortable working in a fast-moving environment where accuracy and follow-through matter.
Qualifications
- Associate degree in a related field or 2–4 years of experience in banking, fraud, operations, customer/account research, risk, or a similar area
- Foundational understanding of fraud monitoring, transaction review, documentation, and banking operations, with the ability to learn department systems and procedures
- Strong procedural accuracy with the ability to follow established processes, maintain thorough records, identify exceptions, and escalate issues appropriately
- Effective communication skills, both written and verbal, when working with associates and internal partners
- High attention to detail, confidentiality, teamwork, reliability, and initiative
- Ability to work independently while exercising sound judgment and seeking guidance when appropriate
- Commitment to following Bank policies, procedures, and department standards
- Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability
The pay range for this position is $20.00 to $30.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.
National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.
National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.
