The position of Bench Technician includes setup, programming, troubleshooting, and repair of communication equipment including pagers, portable and mobile electronic equipment. This requires superior technical, troubleshooting, and repair skills. This position may be scheduled to assist in the field for work as needed.
Role and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Setup, programming, and checkout of equipment Troubleshooting and repair to the component level
- Final checkout and training with customer
- Service of electronic equipment preventive maintenance, alignment and clean up
- Maintain all appropriate and necessary paperwork and documentation Miscellaneous duties as assigned.
- The Bench Technician works with a high degree of independence under broad program guidelines and general supervision of the Technical Services Manager.
Ability to:
· Coordinate and participate in radio systems analysis, design and programming.
· Analyze data and develop logical solutions to complex problems.
· Accurate identify and evaluate client needs and requirements.
· Develop and deliver clear and concise reports for intended audiences.
· Interpret applicable laws, regulations, policies and procedures.
· Apply critical thinking, problem solving and collaborative approaches to improving program services.
· Effectively plan and carry out DSC policy directives and program goals in an effective and timely manner.
· Analyze situations thoroughly, identify potential problems, and find effective solutions.
· Establish and maintain positive and professional working relationships with managers, coworkers, other governmental jurisdictions, volunteers, the media and the public.
· Effectively communicate and express ideas both orally and in writing.
· Apply appropriate independent initiative, discretion, judgment and organizational skills to a variety of projects, assignments and situations.
· Understand and execute complex oral and written instructions. Apply available guidelines, policies and procedures in diverse situations.
· Prepare and present written correspondence, reports and materials in clear, correct and comprehensible terms from general notes and concepts.
Work Environment (Essential Functions)
Work is performed in various settings: primarily in an office environment at DSC communications, but also at customer locations. There is also travel to and from local and regional trainings, meetings and conferences or similar. Incumbent works with radios, spectrum analyzers, test equipment, laptop computers, network servers, desktop computers, remote connectivity including VPN and remote desktop, telephones, and other general office equipment that require detailed dexterity. Work involves keyboarding and manual dexterity, and also entails general reaching, stretching, and lifting of office supplies, and program equipment, such as paper, binders, files, phone sets, pamphlets, brochures, and display boards. Some walking, bending, carrying and moving program equipment and materials is required. Pulling cable is also required.
Knowledge Of:
- Principles and techniques of radio systems technology, programming and analysis.
- Principles and techniques of computer technology, IP and Networking.
- Report preparation, research methods, and statistical principles.
- Application and interpretation of DSC policies and procedures as well as local, state, and federal laws and regulations relevant to the program area.
Work Experience
- Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job will be considered. A typical way to obtain the knowledge and abilities would be:
- Experience preferred in radio systems technology or a related field with emphasis on systems maintenance, trouble-shooting and programming.
Preferred Education
· Associate’s degree with major course work in communications technology or a related field may substitute for the required experience.
Preferred Licenses/Certifications
· Certified on IP and Networking applications through the Institute for Certification of Computing Professionals (ICCP) or equivalent.
· Driver's License (Required)
Additional Notes
A successful candidate will be rewarded with a competitive wage, medical benefits, and company contribution 401k.
We are an authorized service center for Motorola two-way communications products and among one of the leaders in the industry. We offer an array of wireless products including specialized wireless systems for business, industry and government as well as general wireless equipment, service, and rental products.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
Education: Associate (Required)
Experience: Radio systems technology: 2 years (Preferred)
