Director of Membership & Community Development

Director of Membership & Community Development

Position Type: Full-Time, Salaried
FLSA Classification: Exempt
Reports To: President & CEO
Location: Superior, Wisconsin
Position Posting

The Superior–Douglas County Area Chamber of Commerce is seeking an energetic, motivated, and relationship-driven professional to join our team as Director of Membership & Community Development.

This position offers an exciting opportunity to play a meaningful role in strengthening our regional business community through membership growth, relationship development, community engagement, and expanded Chamber programming.

The Director will lead membership recruitment and retention efforts, develop relationships with businesses and community partners, promote the value of Chamber membership, and support the continued growth of organizational programs and revenue.

As a key member of a small, collaborative team, the Director will serve as a highly visible representative of the Chamber, working directly with business owners, community leaders, and organizations throughout Superior, Douglas County, the Twin Ports and the surrounding region.

The ideal candidate is an outgoing, self-motivated professional who enjoys connecting people, identifying opportunities, building relationships, and making a positive impact in the community.

Key Responsibilities
Membership Recruitment & Growth

• Lead proactive membership recruitment efforts, including direct outside sales, business visits, prospect development, and relationship building.
• Develop and maintain a strong pipeline of prospective Chamber members.
• Communicate and educate on the value and benefits of Chamber membership to businesses and organizations of all sizes.
• Establish and work toward measurable membership growth and development goals.

• Build and maintain strong relationships with existing members to encourage retention, participation, and long-term engagement.
• Coordinate new member onboarding, orientations, and Membership 101 programming.
• Identify member needs and connect businesses with Chamber resources, programs, partnerships, and promotional opportunities.
• Support member appreciation, recognition, and retention initiatives.

• Assist with Chamber communications, including newsletters, social media, website content, publications, press releases, and promotional materials.
• Promote Chamber events, programs, advocacy efforts, and community initiatives.
• Identify opportunities to increase member visibility, storytelling, business promotion and continually communicate the Chamber's value and impact.

• Represent the Chamber at business meetings, networking events, ribbon cuttings, grand openings, and community activities.
• Develop and strengthen relationships with businesses, community organizations, educational institutions, and regional partners.
• Support the Chamber's business advocacy, economic development, and community engagement initiatives.
• Identify opportunities for collaboration and expanded services throughout the region.

• Assist with development, promotion and execution of Chamber events and programming.
• Identify and pursue advertising, partnership, and other non-dues revenue opportunities.
• Help increase event participation, organizational visibility, and member engagement.

• Maintain accurate membership records, prospect information, and engagement activity within Chamber database and CRM systems.
• Collaborate with Chamber staff to support daily operations, member services, communications, and special projects.
• Participate in cross-training to strengthen organizational efficiency and continuity.
• Assist with committees, volunteers, and any other duties as assigned by the President & CEO. 

• Bachelor's degree in business, marketing, communications, public relations, or a related field preferred; equivalent relevant experience will be considered.
• Experience in outside sales, event planning, membership development, business development, marketing, fundraising, or community relations preferred.
• Exceptional interpersonal skills and a genuine enthusiasm for building relationships.
• Strong written and verbal communication skills with the ability to engage effectively with business owners, executives, community leaders, and the public.
• Self-motivated, organized, detail-oriented, and comfortable working independently while contributing to a collaborative team.
• Ability to manage multiple priorities, identify opportunities, and achieve measurable goals.
• Proficiency with Microsoft Office applications; familiarity with CRM systems, social media, and digital communications preferred.
• An understanding of and appreciation for local business, economic development, and community growth.
• Experience with a Chamber of Commerce, nonprofit, or membership-based organization is beneficial but not required.